How We Do It
Client Journey
Learn how we act and protect our clients’ interests.
How We Do It
Analysis and Solution Design
01
Study the client’s risk profile, including any legal and contractual obligations, and design the most adequate insurance programme.
Approach the Market
02
Approach local and international insurance and reinsurance markets, evaluate all offers and present a final report to the client with our technical assessment and recommendations.
Placement
03
Based on the client’s instructions, place the cover/policy with the selected insurer(s).
Manage Insurance Portfolio
04
Fulfillment of daily instructions and requests, such as inclusions/exclusions,
endorsements,
cancelations, payment reconciliations, renewals, claims analysis, etc.
.
Claims Management
05
Whenever a loss occurs, you can count on our team of claims specialists, who will relentlessly defend your interests.
How We Do It
Self-Service Portal
Sometimes, instant access to a document or information may be critical. The absence of an insurance certificate, for example, can cause the loss of an important contract or the application of a fine by the authorities.
For that reason, our clients have access to our Self-Service Portal. This tool allows client teams to access policy and claims documentation and information, independently and 24/7, through a web browser or a mobile app.
- Policy Documentation: certificates, policy schedules/slips, invoices, etc.
- Policy Information: lists of active policies, covers, premiums, deductibles, insured objects, etc.
- Payments: lists of outstanding premiums, submission of proof of payment, etc.
- Claims: claims information and status, claims settlement receipts, etc.
How We Do It
Zillian App
If you are already our customer, download our App
How We Do It
Request Management Portal
We know how important it is to "be there” when our clients need us, and to fulfill client requests in a timely and professional manner.
Traditional e-mail systems don’t always allow an effective management of service quality levels. Zillian uses a technological solution that allows us to define and control our response times, audit the quality of our service delivery, and evaluate the performance of our teams, in connection with all client requests.
At any time, our clients can access our online Request Management Portal and check the status of each request, visualise all related communications and, if needed, create new requests and answer existing requests, in case they do not wish or are unable to do so by e-mail.
