How We Do It
Request Management Portal
We know how important it is to "be there” when our clients need us, and to fulfill client requests in a timely and professional manner.
Traditional e-mail systems don’t always allow an effective management of service quality levels. Zillian uses a technological solution that allows us to define and control our response times, audit the quality of our service delivery, and evaluate the performance of our teams, in connection with all client requests.
At any time, our clients can access our online Request Management Portal and check the status of each request, visualise all related communications and, if needed, create new requests and answer existing requests, in case they do not wish or are unable to do so by e-mail.